Client Support

We will treat clients as individuals. Every step will be taken to ensure our products and services are clear and easy to understand. We will offer a choice of ways to communicate and ensure all advisers and staff are sufficiently trained.

Understanding and addressing the needs of our clients is important to us. We will offer you flexible ways of engaging with us to ensure that you get the support you need in order to make informed financial choices.

Helplines

Mind Infoline – 0300 123 3393

For advice and support to anyone experiencing a mental health problem

Age UK Advice Line – 0800 678 1602

Providing support for older people

Dementia UK helpline – 0800 888 6678

For information or advice about dementia or Alzheimer’s

Samaritans – 116 123

Offering listening and support to people in times of need

Cruse Bereavement Care – 0808 808 1677

A charity offering free care and bereavement counselling to people suffering from grief